At Shara Miles, customer satisfaction is our priority. Please review our returns and refund policy carefully before making a purchase.
1. Return Eligibility
We accept returns only if:
- The item is defective, damaged, or incorrect upon delivery.
- The return request is made within 3 days of receiving the order.
- The item is unused, in its original packaging, and in resellable condition.
2. Non-Returnable Items
The following items are not eligible for return:
- Items that show signs of use.
- Items returned after 3 days of delivery.
- Items not in their original packaging.
3. How to Request a Return
To initiate a return, please email [email protected] with the following details:
- Your full name and contact number
- Order number
- Reason for return
- Photo of the item (in case of damage or defect)
We will review your request and respond with return instructions within 48 hours.
4. Refund Method
As we operate solely on cash on delivery:
- Refunds will be issued in the form of store credit or replacement, depending on the situation.
- No cash refunds are provided.
5. Return Shipping
If the return is approved due to damage or incorrect item, we will arrange pickup or cover return shipping. Otherwise, the customer is responsible for return shipping costs.
6. Order Cancellations
Orders can be cancelled before they are shipped. To cancel an order, contact us immediately at [email protected] with your order number.
7. Damaged or Defective Items
If you receive a damaged or defective item, please report it within 3 days of delivery. Attach clear photos showing the issue so we can resolve it promptly.
8. Contact Us
If you have any questions about this policy, reach out to our support team at [email protected].